Hamilton Lloyd And Associates Recruits Pre-Clearance Manager

Hamilton Lloyd and Associates is a young and innovative boutique human resources firm, which is focused on offering personalized services to organizations across a diverse range of sectors.

Hamilton Lloyd and Associates - Our client offers a world-class integrated logistics service that spans across the supply chain. Being specialists in importation, exportation and transportation, they offer a comprehensive service that can expertly transport freight by land, sea or air. Due to the expansion of the company, it has decided to hire a Pre-clearance Manager.

Job Title: Pre-Clearance Manager

Location: Lagos
Reports to: Team Leader Logistic

Role
To manage and develop the pre-clearance processes of all sea freight movements and to meet agreed cost and performance standards and targets. Ensure the execution of these pre-clearance services to defined service, cost and quality standards and achieve targeted improvement in performance measures. Support the sales acquisition and customer maintenance processes to achieve profitable revenue growth for the company and improved customer satisfaction.

Main Responsibilities:

Stakeholder External :

• Liaising with Nigerian Customs Services, Nafdac, Banks, Clients, Suppliers and any other relevant regulatory authorities
• Manage and support business acquisition and customer relationship management from the logistic perspective for defined customers.

Stakeholder Internal :

• Interacts with all relevant departments in order to achieve customers expectation and service excellence.

Process :

• Lead & manage the pre-clearance process from opening Form M until all originals, required to finalize the clearance process are handed over to the clearance department.
• Daily monitor progress and timely resolve any issues at hand and escalate to logistic manager in order to meet or surpass business KPI's.
• Ensure implementation of and compliance to company processes, policies and procedures, and any local regulatory requirements, that relates to the pre-clearance process
• Analyse, report and communicate performance against company standards, targets and kpi indicators.
• Defining solutions to reverse identified under-performance against service and cost standards and targets within the pre-clearance department.
• Monitors and reacts appropriately to ensure optimum staffing and other resources are available to maintain service and cost performance standards.
• Drive and implement improvement efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.

People-Management:

• Develop a culture within the team that nurtures and encourages service, excellence, quality and a mindset of getting it right on the first time
• Perform the appraisal process for direct reports to manage individual performance and career aspirations
• Ensure that the team is provided with clear direction and performance standards and is staffed, trained and motivated to meet set targets.

Competencies:

• Customer Orientation: Is focused on identifying and meeting customer needs. Acts to establish a successful long-term business partnership with internal and external customers.
• Business Acumen: Understands business principles and language, including the fundamentals of finance and profitability. Uses this understanding to establish clear priorities for actions and to increase the performance and profitability of the company.
• Cross Border Thinking: Thinks and acts across boundaries (e.g. between processes, units). Respects different cultural values. Helps the integration of our company through proactive information sharing.
• Building and Leading Teams: Knows the talent needs of the team. Attracts and develops the people who can meet those needs while avoiding discrimination (e.g. on aspects such as gender, religion or culture). Encourages effective cooperation among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance.
• Shaping Direction: Develops and communicates strategies and goals that achieve competitive advantage. Demonstrates a clear understanding of the organisation´s strengths, weaknesses, opportunities and threats.
• Constructive Challenge: Contributes to an environment where people at all levels stand up for their ideas and where the status quo can always be challenged for the better.
• Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class. Is not easily deterred when obstacles or delays are encountered.
• Building & Managing Partnerships: Uses interpersonal styles to create and sustain effective relationships with business partners (e.g. suppliers, joint venture partners, industry groups, competitors, governments, unions) and colleagues. Is open to approaches that meet mutual goals.

Skills

• Communication: Communication Skills (English), spoken and written
• IT: Versatile with Microsoft Office (Excel, Word, Access, PowerPoint)

Requirement

• In respect of the ideal candidate profile:
• 4 years minimum experience as a team leader or similar position at any other company.
• Bachelors Degree or equivalent education

Application Closing Date
30th January, 2014

Method of Application

• Apply only if you meet the stated requirements.
• Qualified candidates should forward their CV's to: nwadiuto@hamiltonlloydandassociates.com
• Please indicate job title as subject of the mail and only qualified candidates should apply.
• Please note that only shortlisted candidates will be contacted if you have not been contacted within 2 weeks of the closing date, please consider your application unsuccessful.
• Please read carefully.